Order

Conditions of Sale

  1. We accept orders by telephone (048-950-5050), fax (048-950-5057) and email.
  2. Items that are out of stock will be placed on back order.

Shipping & Returns

  1. DELIVERY→ Anywhere in Japan by YAMATO TAKKYUBIN.
  2. DELIVERY TIMES AVAILABLE→ AM 9-12, PM 12-2, 2-4, 4-6, 6-8 & 8-9.
  3. CASH ON DELIVERY (Daibiki) & credit card & Bank transfer may for Payment.
  4. Free Delivery when you order goods worth ¥10,000 or over.(Sorry this is not available to Hokkaido, Okinawa & any remote island.)
  5. If there is any problem regarding quality or ordered quantity, please inform us within three days from the date of purchase. After that we are not responsible.
  6. Orders placed before 2:00 PM Monday through Friday will be sent out on the next day. Orders placed after 2:00 PM on Friday and Saturday will be sent out on the following Monday.
    We do not ship goods on Sunday.

Free Delivery when you order goods worth ¥10,000 or over.*
*Sorry this is not available to Hokkaido, Okinawa & any remote island.

About Shipping Method

Please select a delivery method when your ordering.

When choosing “Not CARE/ CHILLED(0℃‐5℃) OR COOL(-15℃)”,

We will ship by Chilled  (Yu-Pack).
We will ship dry items at normal temperature.

You can choice for your delivery time.

(Depending on traffic circumstances, other reasons, we may not be able to accommodate your request.)

Order by telephone

Please place your order by calling our telephone order line 048-950-5050.
Our staff are waiting to take your order. Remember when ordering to have the product code, item name and quantity you require ready so that we may process your order quickly.

Order by fax

When ordering by fax on 048-950-5057 please include your name, telephone number and/or email address. For the items you require please include the product code, item name and the quantity you require. We will confirm your order ASAP and arrange shipping and payment.

Order by email

You may also order by email using Mail
If ordering by email please also provide a telephone number at which we can contact you.
We will confirm your order ASAP and arrange shipping and payment.

For full details of our terms and conditions of sale please read our Conditions of Sale page and our Privacy Policy before placing your order.

Our Return Policy

If the delivered items were damaged or defective,please let us know within 3 days of receiving.

■Return/Exchanges

We will exchange the items if they are damaged or defective.

If you have received a defective item, please contact us at [info@padma-tr.com] including the details and picture to proof the defective item.

If the return is accepted, we will send the address to send back via email.

We cannot approve exchanges or returns, if the item is used or taken out of the original packaging.